FAQ

How Long will it take for my gift to be delivered?

Little Bird gifts typically ship within 1-3 business days, the main delivery option is via Hermes which will then deliver within 2-5 days from day of shipment.  

Do you offer next day delivery?

We know there are times when the need for urgent delivery is necessary.   Depending on the time of day you contact us, we will do all we can to try and achieve next day delivery or as soon as possible. (please note this is not a standard delivery option and will incur additional delivery costs).  Please contact us before making an order to avoid disappointment.  

What happens if I or the recipient miss the delivery?

The purchaser of the gift will receive tracking information by email (and SMS if signed up at checkout) which will provide a guide to when delivery will take place. If deemed a safe place and appropriate, then the courier may leave the parcel at your delivery address outside and a card left with locations details.  If however delivery is missed and no safe place or neighbour is available then a card will be left with re-delivery information and the package will be returned to the courier service.  

If delivery is not successful on the second attempt it will be re-directed back to us the supplier.  Please note a charge of £3.99 may be incurred.   

What is your returns policy?

It is our passion to make giving and receiving gifts a thoughtful and enjoyable experience.  We want you to be 100% happy so if a gift we’ve sent does not live up to these high standards, please contact us and we’ll do all we can to make it right (please note this does not mean an automatic refund).  Perishable and edible items can not be returned for health and safety reasons.   

Can you deliver direct to the recipient? 

Where the box is delivered is up to you. There will be no price or order details contained with the box.  Receipts/invoices will be sent to the purchasers email account provided at the point of order.  The gift box is delivered in a plain brown cardboard transport box.  

Do you offer custom gifts ?

Yes, our passion is giving and being creative!  We love working with customers, whether individuals or businesses to meet their gifting needs.   Please see gifting services on the homepage and/or use the contact form or email hello@littlebirdgiftingstudio.co.uk to discuss.